Any hotel experience doesn’t begin and end with guests checking into their rooms. It commences long before when the guests are searching for various hotels and are researching the hotel’s amenities, rooms, location, and availability. This experience continues right up till the final bill payments. All hotel guests want to feel cared for in every possible way. All hotels, irrespective of their luxury standards, have some promotional items as welcome gifts to surprise the guests.
Ever read some favourable online reviews for hotels? Most of them include positives regarding the ‘extras’ that the hotel offers for the guests – whether the ‘extra’ means extra attention, extra consideration, or some extra toiletries when the guests forget theirs. It’s no surprise that hotels go above and beyond while handing over hospitality gifts with impeccable service for a five-star guest experience.
If you are running a hospitality business, start off with the right foot of having enough amenities and toiletries for the guests to have a pleasant experience. More than the add-ons, it is the customer experience that counts. For instance, if your guest hotel is a boutique hotel, the things you may lack in space you can make up for it in customer service.
Some of the best luxury hotels are popular only because of their high standards of concierge service. Luxurious or regular hotels, both keep promotional items with their hotel logo and name on them for the guests to have a pleasant first impression. Here are some giveaway promotional items that hotels can consider for their guests.
1. Hotel Toiletries
These are more than just promotional items, these are the mandatory welcome gifts you must provide. Every hotel provides toiletries that the guests can use in case they forget to carry theirs. Instead of keeping very basic toiletries, you could invest in a fancy looking container and get your hotel name and logo laser printed on them for that little extra touch of personalization!
2. Room Slippers
Some luxury hotels have these cool-looking room slip-on as promotional items as they are surprisingly cozy and worth taking them home with you.
3. Travel Pack
Some hotels give their guests a tad bit extra when they know their guests might travel elsewhere the next day. They have travel packs or airplane-carry purses of bathroom essentials that the guests might use during long flight journeys. How considerate is that! It’s these little things that the guests remember about the hotel they stayed in due to the customer experience and useful promotional items they had during their stay.
4. Inflatable Neck Pillow
Talking of flight travel, hotel rooms also have pouches with inflatable neck pillows that guests can carry with them on their journey back home. To make the guests remember your hotel name, you could even laser print your logo on the neck pillow and make it a promotional item. So when guests use it during flight or train trips, other people can see the name and be aware of your hotel brand.
5. Eye Mask
Yes, the eye mask! There are people who cannot sleep without one. And it’s these little things that show that the hotel cares about its guests a little too much. Eye masks can also have your hotel brand logo embroidered or printed on them. Embroidered logos are preferred because they look like the hotel has invested a little ‘extra’ for the guests.
6. Goodie Box
A goodie box can mean anything from a box full of exotic chocolates to some skincare essentials. Some lavish hotels like 4 Seasons have these giveaways that guests can try using. Goodie boxes have a small surprise element for the guests when they enter the room, something that increases their curiosity to find out what’s inside. If you are considering this, you could choose some extravagant packaging ideas and designs from our creative graphics team and even get it printed in bulk for all your guests.
Almost all hotels keep stationery as a promotional item in the hotel rooms for guests to use and take away if they wish to. Everyone uses stationery for some reason or the other. Each time guests use it, they are going to remember their vacation experience and stay at your hotel. And let’s face it, everyone likes stationery that looks unique. And if your hotel brand is embossed on it, it is going to be easy brand awareness for you each time the guest uses it.
8. Personalized Jackets
This may seem questionable, but yes, there are hotels that do so for their guests. The Grand Hotel Excelsior Vittoria in Sorrento, Italy gives a secret surprise of Italia football jerseys each time a group of students come to stay with them as school trips. The jerseys are personalized with their surnames printed at the back of the jersey. Going above and beyond like this makes this hotel not just memorable but popular among kids.
9. Voucher Coupons
With all that travel and baggage lifting, imagine reaching your hotel room and find vouchers to a complete body massage and spa for you and your partner. How blissful that will make you feel! Many hotels consider having such coupons from nearby places that have tie-ups with the hotel. Places like salons, spas, shopping centres, restaurants, etc. handover voucher coupons to hoteliers to promote their brand.
10. Custom USB Sticks
Hotels like Atlantis The Palm, Dubai gives away USB sticks with their hotel name and logo printed on them. The hotel has activities and aquariums where guests can get their pictures clicked with dolphins and other marine animals. These pictures are handed over to the guests in these customized USB sticks for the guests to keep them and remember Atlantis The Palm each time they use it.
These were some inspirations for giveaway ideas that hotels can consider to enhance the guest experience. If you liked any of these ideas, you could customize them with our laser printing or embroidery services.